Shipping Policy

We are committed to providing you with a seamless shopping experience, which includes prompt and reliable shipping. Please take a moment to review our shipping policy to understand how we handle the shipment of your orders.

Order Processing Time:

  • After receiving your order, we require a processing time of 7-14 business days to prepare and package your items. Please note that this timeframe may vary during peak seasons or promotional periods.

Shipping Methods and Rates:

  • We offer various shipping methods to accommodate your preferences and delivery needs. The available options and corresponding rates will be presented at checkout.
  • We strive to partner with reputable shipping carriers to ensure your package arrives safely and in a timely manner.
  • Please note that shipping rates are based on factors such as package weight, dimensions, destination, and selected shipping method.

Shipping Destinations:

  • We currently offer shipping to addresses within US and Canada.
  • If your location is not within our shipping range, please contact our customer support team, and we will do our best to assist you.

Estimated Delivery Time:

  • The estimated delivery time is calculated based on the processing time plus the transit time from our facility to your designated shipping address.
  • Please note that the estimated delivery time is an approximation and can be influenced by external factors, including customs clearance, weather conditions, or unforeseen events.

Order Tracking:

  • Once your order has been shipped, we will provide you with a tracking number via email or SMS (if applicable).
  • You can use this tracking number to monitor the progress of your shipment by visiting our website or the carrier's tracking portal.

Customs and Duties:

  • For international orders, please note that customs duties, taxes, or import fees may apply upon arrival in your country.
  • These additional charges are the responsibility of the customer and are not included in the order total or shipping cost.
  • We recommend contacting your local customs office for more information regarding customs policies and potential fees.

Order Modifications and Cancellations:

  • If you need to modify or cancel your order, please contact us as soon as possible.
  • We will do our best to accommodate your request; however, please note that once an order has been shipped, modifications or cancellations may not be possible.

Undelivered or Returned Packages:

  • In the event that a package is returned to us due to an incorrect or incomplete address provided by the customer, refusal of the package, or failure to collect the package from a local post office or courier depot, we will contact you to arrange reshipment.
  • Additional shipping fees may apply for reshipment, and we are not responsible for any delays or additional costs incurred due to such circumstances.

Lost or Damaged Packages:

  • While we take utmost care to ensure the safe delivery of your packages, we cannot be held responsible for any lost, stolen, or damaged items during transit.
  • If your package arrives damaged, please notify us immediately and provide photographic evidence of the damage. We will work with you to resolve the issue.

If you have any further questions or require assistance regarding our shipping policy, please don't hesitate to contact our customer support team. We are here to help you.